Notable Job Role: Production Crew Chief

11/9/2017 (Permalink)

Production Crew Chief

Disaster strikes, and one of the first point of contacts is the Production Crew Chief. He or she is the one who will monitor, communicate, and respond to a customer needs. Being both a good listener and having great people skills is what makes a Production Crew Chief a vital part of the SERVPRO production team. During a time of cleanup and in some cases, reconstruction, the constant communication is necessary to make sure those customer needs are fully met. By resolving issues and concerns, the customer is satisfied throughout the entire process. How do you know if you have a good Production Crew Chief? He or she will be sure to follow the unique and time efficient SERVPRO 1-4-8 job response. The "1" of the 1-4-8 job response is to contact the insured within one hour of the loss. This first step is done in order to have services quickly arranged and prevent further loss. The "4" of the 1-4-8 job response is when a SERVPRO Production Crew Chief is at the job site within 4 hours of the loss ready to begin mitigation services if needed. The step "8" is when a Production Crew Chief gets in contact with the insurance adjuster 8 hours after the loss to discuss what the job will consist of and steps on moving forward. With SERVPRO of Pompano Beach, our Production Crew Chief will make sure the customer is always informed and the job is closely monitored to be completed as quickly as possible.